The SteelPower 60-day guarantee, in plain English

Why a store gives you two months

Because one bottle is not a fair test of SteelPower. Nitric oxide support and zinc status build with daily intake, and the biggest group of our reviewers reports a first noticeable change in week 3 or week 4. A 30-day guarantee on a 30-day bottle would look generous and mean nothing. Sixty days covers two full bottles, which is the shortest run we would judge the product on ourselves.

What the guarantee covers

• The full price you paid for the bottles, on every package size.
• Opened bottles, part-used bottles and sealed bottles alike.
• Orders where you simply changed your mind, not only faulty ones.
• Any digital bonus you received. Those are yours to keep either way.

What it does not cover

• The postage you pay to send the parcel back to us, unless the order arrived damaged or wrong.
• Requests that arrive after the 60th day from delivery. We date the window from the carrier's delivery scan, which is the most generous reading available to us.
• Bottles bought anywhere other than steelpowercaps.com. We cannot guarantee a product that never left our warehouse.

How to claim, step by step

1. Email us

   Write to [email protected] from the address on the order. Include your order number and one line about why. The reason does not change the outcome.

2. Get your return details

   We reply, usually within one business day, with the return address and an authorisation number to write on the parcel.

3. Post the bottles back

   Any trackable service is fine. Keep the tracking number. When the parcel scans in, we process the refund within 3 business days to your original card.

What we ask of you in return

One thing only: give the capsule a fair run before you decide. Not because a rule says so, but because a refund on day 9 tells neither of us anything. Take it daily, roughly the same time, and if you are going to judge SteelPower on how you feel, judge it in week 4 rather than week 1. If the answer then is no, the window is still open for another month.

We also ask that you write from the email address on the order. It is the fastest way for us to find your record without asking you for personal details over email, and it keeps refunds moving in a day instead of a week.

If you are past the 60 days

Write to us anyway. The policy says 60 days and that is what we publish, but a man who bought six bottles, ran into a hospital stay and surfaced at day 74 is not the person that rule was written for. We look at those individually. What we will not do is pretend the window is unlimited, because a store that never says no eventually stops honouring the promises it does make.

Questions about the guarantee

Do I have to speak to anyone on the phone?

No. The whole process runs by email if you prefer. If you would rather talk it through, call (208) 314-2077, monday to friday, 8am to 6pm mountain time.

Will you offer me a discount instead of a refund?

We might mention that some men need a third bottle before things settle, because that is what our data shows. If you say no, the refund goes through. One mention is not a script.

How many customers actually use it?

About 3.1 percent of orders end in a refund request. We publish that number because a store with nothing to hide can.

Full written terms live on the refund policy page, and delivery timelines are on shipping and returns.