Delivery and support
SteelPower shipping, returns and contact
Last updated: July 2026
How fast it ships
SteelPower ships from our warehouse in the United States. Orders placed before 2pm Mountain Time on a business day go out the same day, and anything later goes out the next. Standard U.S. delivery then runs 3 to 10 business days depending on your state. Three and six bottle orders ship free; on the two-bottle starter, shipping is calculated at checkout.
You get two emails: an order confirmation immediately, and a tracking number when the label prints. If 48 hours pass with no tracking email, check the spam folder and then write to us.
If a parcel goes wrong
Give the carrier one business day past the estimated date, because most quiet parcels move again. After that, email [email protected] with your order number. If tracking says delivered and nothing arrived, we open a carrier claim and reship or refund. A lost parcel is our problem to solve, not yours to absorb.
Returns, step by step
Write to us
Email [email protected] within 60 days of delivery, from the address on the order, with your order number.
Get the return label details
We send the return address and an authorisation number, usually within one business day.
Send the bottles back
Opened or sealed, both fine. Once the parcel scans in, the refund goes to your original card within 3 business days.
The written version is on the refund policy page, and the reasoning behind the window is on the guarantee page.
Where we ship and how it is packed
We ship to all fifty states, plus APO and FPO addresses, from a single U.S. warehouse. Bottles travel in a plain padded mailer or box with no product imagery and no wording about the contents anywhere on the outside, and the return label shows our company name rather than the product name. Nobody handling the parcel needs to know what is in it.
Outside the United States we cannot promise a delivery, because customs treatment of supplements varies by country. Email [email protected] before you order and we will tell you straight whether we can reach you.
Talk to a person
Email [email protected] for anything about a product, a refund or the label. Use [email protected] for order status, address changes and tracking. Phone (208) 314-2077. We answer monday to friday, 8am to 6pm mountain time, and email gets a reply within one business day.
Foundry Row Nutrition, LLC, 412 W Idaho Street, Suite 320, Boise, ID 83702.
One safety note. We will never email or phone you asking for your card number, your CVV or a password. If a message claiming to be SteelPower asks for any of that, it is not from us. Forward it to [email protected] and delete it.